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WEBINAR
THE FIVE-STAR YOU DIDN'T KNOW
YOU WERE LOSING: A CLINICAL REALITY
APRIL 29, 2026 | 2pm EST
MEET OUR EXPERTS:
AMY CHIDESTER
A Certified Gerontologist, Caregiver Advocate, and senior living executive with over 20 years of experience, Amy now leads initiatives in AgeTech focused on bridging the gap between innovation and real-world care. Her work connects providers, startups, and caregivers to improve outcomes and drive meaningful change in long-term care.
JACKIE VANCE
Known as The Real Nurse Jackie, Jacqueline Vance is a nationally recognized long-term care nurse, educator, and award-winning writer. With accolades including LTC Nurse Administrator of the Year and the 2024 McKnight’s VIP Woman of Distinction, she pairs deep clinical expertise with humor and honesty to deliver insights that truly resonate.
Connect incontinence care to functional outcomes and Five-Star performance
Identify high-risk areas that commonly lead to inaccurate reporting
Understand how CMS collects and calculates Quality Measures
Run essential audit reports and use simple checklists to stay ahead
Troubleshoot and respond to Five-Star “flags” with confidence
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